FAQ

We strongly recommend submitting an authentic SVG file to ensure the highest quality output. Using converters or Canva may result in unclear lines that are unsuitable for laser cutting, ultimately requiring us to redraw your logo from scratch, which may incur additional fees.

Redrawing logos is a time-consuming process that requires significant attention to detail to ensure the final product is of the highest quality. As such, we charge a one-time fee for each logo that requires this service.

To ensure the highest quality output, we recommend submitting an authentic SVG file that is devoid of distorted lines. Please refer to the picture example below that outlines the necessary requirements.

The image below is an example of what we can not make into a stamp as there is too little detail to be able to clearly define the stamp lines. Since this process is done manually it can be time consuming to complete this process.

The image below would be a good example of  a clear image that will be easy to translate into vector lines.

 

Please note that our laser cuts lines, not images. Therefore, any designs that are pictures will not work. Additionally, if there is too much overlap in your design, it may not show up properly and could appear as a blob in your tag or stamp. For the best results, we recommend using vector images. It is important to keep in mind that logos with intricate or very thin lines may not cut correctly either. Thicker lines are necessary to ensure that the design will show up when stamped. We are happy to assist you with this process, which is included in the cost of designing your logo. This is also why we charge a fee for logo design.

The image below is an example of a logo that was submitted but required a new design to be usable as a stamp.

The next image is what the end result became after narrowing down the needs of our customer and determining what they want to use for their logo.

 

For the ink to stay on the fabric and not fade or wash away quickly, it is crucial to set it properly. After stamping the fabric, let it sit for 12-24 hours, keeping in mind that cotton may require a longer time than synthetic fibers. Once the ink has dried and absorbed into the fabric, it must be heat set. To do this, iron the inked fabric for five minutes, ensuring that the iron is set to the appropriate heat setting for your fabric. Alternatively, you can place the fabric in the dryer on medium to high heat for 15 minutes, making sure that the dryer reaches the required temperature. It is essential to note that the fabric should not be washed before heat setting.

We have moved over to a new system that no longer requires a pre-order. You can now freely purchase products on the store and this will begin the order process. Once you have placed an order, a mock-up will be sent within 7 business days if you have purchased a custom product, otherwise shipping will take between 1 to 2 weeks depending on order volume. Please note, the mock-up period of 7 business days is not included in the 1 to 2 week shipping period and your 1 to 2 week period does not start until the mockup is approved.

We operate a no-refunds policy on all orders unless there is an obvious issue with the product. In such cases, we will remake the product and send it out to you as quickly as possible. However, if you have approved a mock-up and there is an error in the final product through information submitted by you, the product will be considered made and the cost of replacement plus shipping will be at your expense.

We do not accept cancellations once an order has been placed. However, if you forget to include shipping fees and then decide that you no longer want the product due to the additional cost of shipping, we will refund you for the product. Please be aware that we will still have to deduct the cost of the transaction fee (3.5%) through or payment system, regardless of whether it is a cancellation or not.

Unless you are combining an order or picking up in Bradford, Ontario, a shipping cost will always apply to your purchase. If you forget to choose a shipping option and require shipping, we will add it to your order on your behalf. Once an order has been placed, it will be approximately 1 to 2 weeks after the mock-up period (7 business days) for your order to ship. If you do order a custom stamp the 1 to 2 week period will start after the mock-up has been approved.

Please be aware that we cannot be held responsible for any lost shipments via Canada Post, FedEx, or UPS. You will need to contact them directly in the event of any issues. However, if you experience any problems, please let us know as we may be able to help resolve the issue.

Please note that anything sent via letter mail is done so at your own risk. While we will replace the product, you will be required to repay for the order. Only tags and ink can be sent via letter mail.

To avoid any issues, please only tap your stamp a few times when applying ink. If you press too hard or rock the stamp too much, its edges may come into contact with the ink or become "loaded" with ink. When stamping on fabric, if to much pressure is applied, the edges loaded with ink will be undesirably transferred onto the fabric. This is commonly referred to as "over stamping". The best method for stamping is outlined in the video below.